Canceling Your Subscription

If you need to cancel your Pulsar subscription, this guide explains the process and what happens to your campaign data.

Before You Cancel

Consider these alternatives:

• Downgrade - Switch to a lower-cost plan instead

• Pause - Contact support about pausing your subscription temporarily

• Export data - Download your campaign data before canceling

Cancellation Process

Navigate to Billing

Open Account & Billing and select the Billing tab.

Click Cancel Subscription

In the current plan card, click Cancel Subscription.

Confirm Cancellation

The confirmation dialog shows your current period end date. Click Cancel Subscription to schedule cancellation, or Keep Subscription to close it.

What Happens When You Cancel

Immediate Effects

• Your subscription is set to cancel at the end of the current billing period

• You retain full access until that date

• The Billing tab shows the scheduled cancellation date

After Billing Period Ends

• Premium plan features end when the paid period expires

• Contact support if you need to confirm what access remains for your campaign

Campaign Data

Cancellation does not provide an export or retention guarantee. Download any records you need before your paid period ends, and contact support with questions about data access or retention.

Pro Tip

Export contacts and donations before your subscription ends. Each section has its own CSV export.

Exporting Data Before Canceling

We recommend exporting:

Export Contacts

Open Contacts and click Export CSV.

Export Donations

Open Fundraising and click Export CSV.

Reactivating Your Account

If you change your mind:

Before Billing Period Ends

In the Billing tab, use Reactivate subscription to open the billing portal while cancellation is scheduled.

After the Paid Period

Contact support if you want to resume service after the paid period ends. We can explain the options for your account and campaign data.

Refund Policy

Review your billing terms and contact support with questions about refunds or custom agreements.

Alternatives to Canceling

Downgrade

Use Change Plan in the Billing tab to review lower-cost options before canceling.

Archive Campaign

If the election is over but you might run again, consider archiving instead. Contact support about archive options.

Pause

For temporary breaks, contact support about pausing your subscription.

Need Help?

• Understanding Your Subscription

• Downgrading instead? See How to Change Your Plan

• Contact Support