Why Can't I Create a Campaign?

If you're having trouble creating a new campaign, this guide covers the most common causes and solutions.

Ensure all required fields are completed before creating a campaign

Common Causes

1. Subscription Limit Reached

Problem: Your plan limits the number of active campaigns.

Solution:

• Check your subscription limits in Settings → Billing

• Archive a completed campaign to free up a slot

• Upgrade to a higher plan for more campaigns

2. Missing Permissions

Problem: Only certain roles can create campaigns.

Solution:

• You need Admin or Campaign Manager role within an organization

• Ask your organization admin to grant appropriate permissions

3. No Organization

Problem: Campaigns must belong to an organization.

Solution:

• Create an organization first if you don't have one

• Or join an existing organization before creating campaigns

4. Browser Issues

Problem: Technical issues with your browser.

Solution:

• Clear your browser cache and cookies

• Try a different browser (Chrome, Firefox, Safari)

• Disable browser extensions that might interfere

5. Incomplete Form

Problem: Required fields are missing.

Solution:

• Look for red error messages on form fields

• Ensure all required fields (marked with *) are filled

• Check that dates and numbers are in valid formats

Check your subscription limits in Billing settings

Still Stuck?

If none of these solutions work:

• Note any error messages you see

• Take a screenshot of the issue

• Contact support with these details

• How to Create Your First Campaign

• Understanding Your Subscription

• Setting Up Your Organization