Syncing Social Data

Pulsar automatically syncs data from your connected social media accounts. This guide explains how syncing works and how to resolve common issues.

Social integration status showing connection health and last sync times

What You'll Need

• Connected social media accounts

• Active authorization for each platform

How Sync Works

Pulsar syncs social media data automatically:

• Metrics (followers, engagement) sync every 6 hours

• New posts are detected within 1 hour

• Comments/mentions sync every 2 hours

• Historical data imports once on initial connection

Checking Sync Status

View Connection Status

Go to Settings → Integrations → Social Media to see the status of each connection.

Check Last Sync Time

Each connected account shows when data was last successfully synced.

Status Indicators

Status

Meaning

Connected (green)

Active and syncing normally

Syncing (blue)

Currently fetching data

Needs Attention (yellow)

Authorization may need refresh

Disconnected (red)

Connection lost, reauthorization needed

Triggering Manual Sync

Force Refresh

Click the Sync Now button on any connected account to trigger an immediate data refresh.

Wait for Completion

Manual syncs typically complete within 2-5 minutes. A notification appears when finished.

Pro Tip

Use manual sync before important meetings or reports to ensure you have the most current data.

Troubleshooting Sync Issues

Authorization Expired

Social media platforms periodically expire authorization tokens.

Solution: Click Reconnect on the affected account and complete the authorization flow again.

Partial Data

Sometimes only some metrics sync successfully.

Solution: Platform APIs occasionally have temporary issues. Wait an hour and try a manual sync.

No Recent Data

If data stops updating entirely:

• Check the account is still authorized on the social platform

• Verify your Pulsar subscription is active

• Try disconnecting and reconnecting the account

• Contact support if issues persist

Historical Data Missing

Some platforms limit how far back data can be retrieved:

• Facebook - Up to 2 years of Page data

• Instagram - Up to 2 years for business accounts

• Twitter - Up to 90 days of tweet data

Important

If you change your social media account password, you'll need to reauthorize the connection in Pulsar.

Data Privacy

Pulsar only accesses analytics data—we cannot:

• Post on your behalf

• Access direct messages

• Modify your account settings

• Access personal profiles (only Pages/Business accounts)

When authorization expires, click Reconnect to restore the connection

Next Steps

• Connecting Social Media Accounts

• Viewing Social Media Analytics

• Available Integrations Overview