Transferring Campaign Ownership

Campaign ownership can be transferred to another Admin when the primary campaign manager changes or when transitioning campaign leadership.

The Ownership settings page shows the current owner and transfer option

Important

Ownership transfer is a significant action. The new owner will have full control over the campaign, including billing, data, and the ability to remove other team members.

What is Campaign Ownership?

The campaign owner is the primary administrator with ultimate control over:

• Billing and subscription management

• Ability to delete the campaign

• Cannot be removed by other Admins

• Receives critical account notifications

• Is the primary contact for support issues

Prerequisites for Transfer

Before you can transfer ownership:

• You must be the current campaign owner

• The new owner must already be an Admin on the campaign

• The new owner must have a verified email address

• Any outstanding billing issues must be resolved

Transfer Process

Navigate to Settings

Go to Settings → Campaign → Ownership.

Click Transfer Ownership

Click the Transfer Ownership button.

Select New Owner

Choose the Admin who will become the new owner from the dropdown list.

Select the new owner from your Admin team members and confirm with your password

Confirm with Password

Enter your password to confirm this significant change.

Complete Transfer

Click Transfer Ownership to complete the transfer.

What Happens After Transfer

New Owner Receives:

• Full ownership permissions

• Billing management access

• Email notification of the transfer

• Primary contact status for support

Previous Owner:

• Becomes a regular Admin

• Retains full Admin permissions

• Loses billing access

• Can now be removed by the new owner

Pro Tip

Coordinate with the new owner before transferring. Make sure they understand their new responsibilities, especially regarding billing.

Common Transfer Scenarios

Campaign Manager Change

When a new campaign manager takes over, transfer ownership so they have full control over campaign operations and billing.

Post-Election Transition

After an election, you may transfer ownership to the candidate's ongoing organization or archive the campaign under new leadership.

Consultant Handoff

When a campaign consultant completes their engagement, they may transfer ownership to the permanent campaign team.

When You Cannot Transfer

Ownership transfer may be blocked if:

• There are no other Admins on the campaign

• The proposed new owner has an unverified email

• There are unpaid invoices or billing issues

• The campaign is in a suspended state

Resolve these issues before attempting the transfer.

Troubleshooting

New owner not in list? They must have Admin role first. Upgrade their role, then try the transfer.

Transfer button disabled? Check for billing issues or verify you're the current owner.

Need to transfer but can't access? Contact Pulsar support with proof of campaign ownership for assistance.

Ownership transferred successfully — the new owner now has full control

Next Steps

• Understanding Team Roles

• Understanding Your Subscription

• How to Update Your Profile